We are here to help

Browse through our most frequently asked questions
Before the Purchase

Do you sell Slipcover Sets for sectionals?

Not yet, but we'll introduce them in a few months. In fact, if you're already interested, we can give you a 30% off super early bird discount. All you have to do is send us an email to hi@homeleon.com with the subject "Sectional Slipcover Set" and it's yours!

What sizes do the sets fit?

o  Couch: 75’’-100’’ from the widest point of the arm of the couch to the opposite arm

o  Loveseat: 56’’-68’’ (in some cases up to 77") from the widest point of the arm of the loveseat to the opposite arm

o  If your piece measures in the range of 68" to 75", then choose a loveseat slipcover set to get a very tight look, or a couch slipcover set to just get the right look and the ability to use it on other couches if you ever move

Check out our Fit Assessment tool to understand the fit for your furniture.

What colors are your Slipcover Sets available in?

So far we offer 5 tasty colors: Vanilla Cone (White), Mustard (Yellow), Blueberry (Blue), Earl Grey (Grey), Cola (More like Charcoal black). Check them out on our Sofa and Loveseat Slipcover Set pages

How can I customize my Slipcover Set?

You can choose different colors for the base of the furniture, the back row of cushions and the bottom row of cushions. That makes it up to 3 different colors per set, if you choose so.

You can also go for a different number of cushions in each row. But we strongly suggest that you go with the number that you actually have on your sofa to get the best look. So, if there are three bottom cushion on your couch, you pick the same number during option selection. But, of course, if you’d like experiment, you can always choose a single cushion cover for the whole cushion row.

See this in action on any of our Sofa or Loveseat Slipcover Set pages by customizing cushion count or their color.

Is the fabric waterproof?

Unfortunately, not yet. We’re still working on developing a safe and environmentally-friendly fabric

Does the fabric get stained?

If the stain source stays long enough on the fabric or it’s a powerful colorant, then just as with any fabric ours will stain as well.

If you need to clean it, make sure to follow the care label instructions or our Cleaning Guide.

Is it ok to use a Box Cushion Cover on a T-Cushion?

The Cushion Covers should work fine, but to be sure check out our Fit Assessment tool to understand the fit.

Anyway, in case it doesn’t work out easily, you can always check our Install and Fix page. And if that doesn’t work, you can always easily return your purchase.

What sofa and loveseat arm shapes do the Slipcover Sets fit?

Our slipcovers are stretchy so there should be no problem fitting any arm type, however, there may be some aesthetic issues using them on very exotic shapes or wingback furniture.

How do I measure my furniture to pick the right slipcover size?

To pick the right base or frame size out of two available options (sofa and loveseat) refer to our how to measure guide for a very basic intro to the topic.

We insist on checking out our Fit Assessment tool to understand the fit of both the Sofa Base and the Cushions.

Generally, these are the size benchmarks:

1. Couch: 75’’-100’’ from the widest point of the arm of the couch to the opposite arm

2. Loveseat: 56’’-68’’ from the widest point of the arm of the loveseat to the opposite arm

What kinds of furniture are your slipcovers for?

We offer sofa and loveseat covers as multi-piece sets. As for sectionals, chairs, recliners, and other furniture - good things take time and we hope to introduce them soon!

But for now, you can explore our Sofa and Loveseat Slipcover Sets.

Will you sell parts like cushion covers separately?

We do not sell cushion parts separately yet, but we do plan on introducing this option later. We'll offer discounted prices for our existing customers to make the transition to a new couch as painless as possible.

Are there any restrictions on couch shapes and cushions?

No restrictions on shapes. While we tried creating a truly universal solution without compromising the way the slipcover set would fit, you should not consider slipcovers if your sofa doesn't have detachable cushions or arms.

How does your fabric feel to the touch?

Our fabric very closely resembles chenille. It has a small stripe-like velvet texture. It's smooth and durable. Cheaper slipcovers have a synthetic feel, almost like fiberglass. Our fabric is as much like upholstery as possible.

Does it attract hair, i.e. is the fabric electrostatic?

Nope. our fabric is very low static, if not completely static free. It's a problem with other slipcovers that they can become hair magnets. Our slipcover fabric was chosen specifically because it does not create this problem.

Where can I find the product dimensions?

Product dimensions can be found on the Sofa Slipcover Set and Loveseat Slipcover Set Pages. Scroll down to the Product Specification sections.

Where can I read customer reviews?

When we do our online shipping, we look for reviews too! That's a great way to find out the nitty-gritty details about the product from people just like you. Jump to our Reviews page to see what everyone is saying about Homeleon Slipcover sets!

After the Purchase

How do I install the slipcover?

It might be very confusing with all the bits and pieces that you see, but it’s actually pretty simple. Just take a look at the quick instructions on the top inside lid of the shipping box or go to our Install and Fix for detailed instructions.

Are there any tips I should mind during the installation?

We tried supplying all the major tips in the instructions on the box and our Installation page. But we’re always happy to give you the best of our knowledge. Check out our Fit Tips page!

How do I get the best fitting slipcover?

That's a great question. You can find tips and tricks to fitting your sofa on our Fit Tips page.

I have creases, folds and bulging – how can I fix that?

We know that might happen sometimes, especially when you are new to slipcovers. Check out our Install and Fix page that details solutions for the fit problems you might encounter with your slipcovers.

My slipcover doesn’t look good – how can I fix that?

We know that might happen sometimes, especially when you are new to slipcovers. Check out our Install and Fix page that details solutions for the fit problems you might encounter with your slipcovers.

Where can I find the installation instructions for my Slipcover Set?

It might be very confusing with all the bits and pieces that you see, but it’s actually pretty simple. Just take a look at the quick instructions on the top inside lid of the shipping box or go to our Install and Fix page for detailed instructions.

Can I use this Slipcover Set on another piece of furniture?

o  Yes! You can use the Base Cover on any furniture frame of the same type (i.e. sofa base cover will fit almost all sofas within the 75” to 100” width range).

o  But Cushion Covers can be used on approximately the same cushions for the best look. That is if the first couch has two cushions in a row, then the second should have two cushions in a row as well.

o  If your original sofa has one big seat cushion instead of multiple seat cushions in a row, you could use a single case for the seats cushions on a new sofa. This look requires more maintenance for a neat look.

o  You won’t be able to use Cushion Covers that are meant for a sofa with 3 cushions in a row on bigger cushions.

Where can I leave a review?

You will receive an email with a review request from us about two weeks after your product gets delivered. If this is your first review, you will get $5 in Store Credit for posting your thoughts. After you do that, your review will appear on the Reviews page.

How do I clean my Slipcover Set?

Sometimes you just want to freshen up your slipcover by washing it or you need to quickly get rid from an accident. Checkout our Cleaning Guide to get some guidance.

Making an order

How can I place an order?

Get started with your order by adding a Sofa or Loveseat Slipcover Set to the cart. Next, click the cart icon in the top right corner to review your purchase. If you’re satisfied with your choice, proceed to checkout, fill the necessary information and place the order.

If you have any questions, just drop us a message at support@homeleon.com.

How do I check the status of my order?

You can do that by logging in to your account and visiting the Order History section.

Can I change something on my order?

If there’s any change you need to make, let us know as soon as possible, but note that if you placed the order after 2PM ET, then the cutoff times for editing the order is 9AM ET on the next day. If you placed it between 9AM and 2PM ET, then you have time for edits until 2PM on the same day. Please contact us via email: support@homeleon.com

I need to cancel my order, what can I do?

No problem, it happens and we’re sorry to see you go. Please contact us via email: support@homeleon.com

The exact refund you will get depends on the timing of your cancellation request. Please read all the cases here.

I'm confused, where can I choose and preview my Slipcover Set?

Don't worry, everything's super easy: your Slipcover Set is the one that is chosen in the menu beside the big product picture - on the right side (if you're viewing the page on a PC) or below (if you're on mobile or tablet). In fact your Slipcover Set should be already visible (as a 3D preview), if you tried to pick out different options.

Shipping

What are the shipping options?

We’re currently only offering free Standard shipping, which covers all 48 Contiguous states and with shipping times ranging from 2 to 5 days. But we’re working on reducing these time in the future and introducing superfast shipping options.

For Alaska and Hawaii we offer only Priority Mail (takes around 3-4 days to deliver), but with additional fees.

Do you ship to P.O. boxes?

Unfortunately, in the contiguous 48 states, we don't, as we are shipping with FedEx and they can't deliver to P.O. boxes at this time. If you elected to ship to a P.O. box when you placed your order, you need to request a change of address directly from FedEx (this incurs an additional fee) by logging into their Delivery Manager.

If you're shipping to Alaska or Hawaii, P.O. boxes are ok as we ship with USPS.

How will my Slipcover Set arrive?

Even though it has many pieces, it will come just in a single box. Make sure to check your email (or account) for a tracking number that you can use to monitor the shipping progress.

I’ve ordered multiple Slipcover Sets, how will they arrive?

Each Slipcover Set will arrive in its own shipping box. Make sure to check your email (or account) for a tracking number that you can use to monitor the shipping progress. 

Can I require a signature for delivery?

Yes, but it usually comes with a fee and it needs to be requested directly from FedEx by logging into the Delivery Manager, if you're in the Contiguous 48 States. If you're in Alaska or Hawaii, please consult with USPS.

What should I expect after my order has shipped?

You should receive the tracking number in your email in a day or two after the order is sent out. Shipping time is usually 2-5 days depending on where you live.

How long will it take to receive my order?

Just like any other standard delivery, it’s usually 2-5 days since the day of shipment depending on where you live in the 48 Contiguous states and about the same for Alaska and Hawaii.

Do you deliver on weekends?

Yes! We deliver on Saturdays and in some areas even on Sundays, except holidays.

Is there any way to get my Slipcover Set sooner?

We’re currently only offering free Standard shipping, which covers all 48 Contiguous states and with shipping times ranging from 2 to 5 days. But we’re working on reducing these time in the future and introducing superfast shipping options.

For Alaska and Hawaii we offer only Priority Mail (takes around 3-4 days to deliver), but with additional fees.

Can I specify my delivery date?

Yes, but it comes with a fee and it needs to be requested directly from FedEx by logging into the Delivery Manager, if you're in the Contiguous 48 States.

If you're in Alaska or Hawaii, please consult with USPS.

What can I do if my order shipped but I can't accept delivery?

o  If you need to put it on hold and you're in the 48 Contiguous States, please go to FedEx.com and log in to the Delivery Manager. Request Vacation Hold. It’s free for up to 14 days.

o  If you need to put it on hold and you're in Alaska or Hawaii, please use the Hold Mail service from USPS. It's free for up to 30 days.

o  Otherwise, we can try to intercept it, but it might get tricky. Please be aware that in this case fees from the carrier and our fulfillment partner will apply. Please reach out to us (support@homeleon.com), if you’d like to proceed.

Can I delay my order’s date of shipping?

o  If you need to put it on hold and you're in the 48 Contiguous States, please go to FedEx.com and log in to the Delivery Manager. Request Vacation Hold. It’s free for up to 14 days.

o  If you need to put it on hold and you're in Alaska or Hawaii, please use the Hold Mail service from USPS. It's free for up to 30 days.

o  If you need to hold it for more days, please notify us promptly. If you placed the order after 2PM ET, then the cutoff times for editing the order is 9AM ET on the next day. If you placed it between 9AM and 2PM ET, then you have time for edits until 2PM on the same day. Please contact us via email: support@homeleon.com

o  If you need more than 14 (48 Contiguous) or 30 (AK or HI) days and it has shipped, then we can try to intercept it, but it might get tricky. Please be aware that in this case fees from the carrier and our fulfilling partner will apply. Please reach out to us (support@homeleon.com), if you’d like to proceed.

Do I have to be home for my Slipcover Set to be delivered?

Nope, the package will be delivered and left at the front of your house or in the lobby of your building.

Do you ship to Alaska and Hawaii?

Yes! But we have to use only Priority Mail, which incurs additional fees.

Where do you ship?

We ship everywhere in the United States, including Alaska and Hawaii.

How can I change my delivery address?

o  It can be done for free, if you notify us promptly. If you placed the order after 2PM ET, then the cutoff times for editing the order is 9AM ET on the next day. If you placed it between 9AM and 2PM ET, then you have time for edits until 2PM on the same day.  Please contact us via email: support@homeleon.com

o  If the order has shipped and you're in the 48 Contiguous States, then the cheapest option would be to go to FedEx.com, log in to Delivery Manager and request change of address. Another option is to ask us to intercept the package, but it’s going to be much more expensive.

o  If the order has shipped and you're in Alaska or Hawaii, then the cheapest option would be to consult with USPS and request change of address. Another option is to ask us to intercept the package, but it’s going to be much more expensive.

Damaged items

That very unfortunate and we’d like your experience to be perfect. Please accept the delivery. After that, please take some photos of the shipping box, the items and your invoice. Then please send us a message to support@homeleon.com and include the photos and describe the package’s its condition. We’ll try to get it exchanged or returned.

My building needs special instruction for delivery, where can I leave them?

Please log in to Delivery Manager on FedEx.com or your account with USPS (for AK and HI deliveries), find your shipment and leave the notes there. The driver will receive them.

Payments

How can I refer my friends and family?

We're really grateful that you're spreading the word. Simply log into your account or search your email to find our rewards program email and send them the referral code. You will be rewarded for each successful referral and they will be too!

Do you store credit card information?

Nope, we do not get this information in any way. Our payment processing partner is Stripe

What about sales tax?

Great question! We comply with every State's regulations and, therefore, collect and remit the Sales Tax on your behalf where we're required to do so.

When will I be charged for the order: at check out or when it ships?

At checkout

My Account

Where can I find my Store Credit?

Please click the account icon on the top right and log in to your account. Once authorized, click the account icon once again, find and click the Profile option. You will then go to the My Account page. On the left of that page you will find a Store Credit button, which you need to press to see what is your balance.

I forgot my password. How can I reset it?

Yeah, we feel the pain of remembering passwords for a million websites. But resetting it is very simple! Just click the account button on the top right and click "Forgot Password?" link on the login screen and we will send you an email with a link to reset it.

What Rewards are available to me?

We're grateful for the customers who go on this journey with our brand. That is why we set up this rewards program.

We offer 10% off your first purchase if you subscribe to our updates at the bottom of our Homepage by entering your email.

We give you $10 and your friends $10 in Store Credit if you refer them and they make a purchase.

You get $1 for every $10 spent on any purchase. ($190 purchase will grant you $19 in Store Credit.)

You get an extra $5 in Store Credit if you submit a product review.

Check out all the details of the rewards program here.

How can I spend my Store Credit?

Simply find your personal Store Credit code in your account or in a rewards email you've got from us and enter it at checkout!

Returns and Warranty

How can I return my order?

You have thirty days after the delivery date of your purchase to return your item and get a full refund. Drop us a message at support@homeleon.com to initiate a return. You can read more about returns on our Return policy page.

What is your return policy?

Great question for such an important matter. Simply speaking, you can return your order by 11:59 PM ET on the 30th day from the delivery date of your purchase and get a full refund. But of course it depends on the timing and the condition of the items returned, you can check out our policy in full detail here.

Are there any limitations on Homeleon accepting a return?

Yes, here are some of the limitations:

1. Returns are only applicable to the whole Slipcover Set and not to separate items in the set.

2. The items must be in saleable condition – as new and not laundered, stained, soiled, have any hair attached to it or have the labels removed

3. If one of the items is not compliant with the saleable condition – a fee will be applied to the total refund amount.

4. Homeleon reserves the right to ask for photos of the items involved in the return process to evaluate their state

5. If the customer fails to comply with the requests of Homeleon or fails to finish following the provided instructions within a week, then the return may be denied

I bought too many pieces, can I return the ones that I don’t need?

We understand that it might happen and it’s probably extra cushion cases. You can send them back, but you’d have to bear the shipping cost and the refund is not going to be that big. You can drop us an email to support@homeleon.com and we’ll try to provide you with the estimates and further instructions.

What if I don't like what I ordered?

We’re sorry that our product didn’t make you happy and that we have to see you go. For these cases you can always initiate a return by emailing us at support@homeleon.com by 11:59 PM ET on the 30th day.

How long does it take to get refunded?

We will issue the refund to your original form of payment and it may take several weeks to complete. However, there's also an option to receive Store Credit.

What should I do with my boxes?

Well, if you’re unsure whether you want to keep the Slipcover Set or not, we suggest that you keep the boxes and all of the packing in good condition (just don’t rip the paper bands and everything will be fine). Otherwise, you can use the box as storage for your other home accessories or if you’d like to dispose of it, you can always make sure that it is disposed of in locations that allow for paper recycling.

If there is an issue with my Slipcover Set upon arrival will Homeleon replace it?

If there’s a defect upon delivery of the Slipcover Sets or shortly after you’ve inspected the new items, please drop us a message at support@homeleon.com. We will try to make things right.

It's been two weeks since my refund was approved, but nothing happened since. Who do I contact?

In case of this rare event, please drop us a message at support@homeleon.com. We’ll try to speed the process up.

Is there a warranty on the Slipcover Set?

While most traditional and online retailers don't offer a warranty on home decor accessories, we offer a 30-day warranty, which means you can return the set in case of defects and get a full refund without any fees.

I have an issue with an item from the Set, what can I do about that?

If there’s a defect upon delivery of the Slipcover Sets or shortly after you’ve inspected the new items, please drop us a message at support@homeleon.com. We will try to make things right.

Can I be refunded in Store Credit?

Yes, you can confirm this option after initiating a return.

Have a question we haven’t answered?

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