We are here to help

Browse through our most frequently asked questions
Before the Purchase

Can you do custom orders?

Yes, we can do that. Please send us an email if its something beyond our current product offering and we'll let you know if we can make a fully custom piece.

What sizes do the sets fit?

Any size. Simply follow the all the steps on the desired slipcover page and even if you don't find it, you can always specify your own in the last step by checking the last item in the section. A field for custom instructions should appear where you can specify anything you'd like.

You can also send us an email in case you've got any questions.

What is the Item Personalization line?

This is a technical line that we use to determine the price of each set of covers. It shows the difference between the most basic cover (usually a model for furniture with no detachable cushions or the smallest size) and the one you choose. It's safe to ignore this line.

What colors are your Slipcover Sets available in?

So far we offer 5 colors: White, Gray, Dark Gray, Navy Blue and Taupe Beige. We do plan on expanding to more colors in the near future. Let us know if you have anything specific in mind.

Should I get a dark or colorful cover for a light furniture piece?

In general, it is safe to do so, especially after washing the cover a couple of times before first long use.

How does your fabric feel to the touch?

Our fabric very closely resembles chenille. It has a small stripe-like velvet texture. It's smooth and durable. Cheaper slipcovers have a synthetic feel, almost like fiberglass. Our fabric is as much like upholstery as possible.

Does it attract hair, i.e. is the fabric electrostatic?

Nope. our fabric is very low static, if not completely static free. It's a problem with other slipcovers that they can become hair magnets. Our slipcover fabric was chosen specifically because it does not create this problem.

Is the fabric waterproof?

Unfortunately, not yet. We’re still working on developing a safe and environmentally-friendly fabric

Does the fabric get stained?

If the stain source stays long enough on the fabric or it’s a powerful colorant, then just as with any fabric ours will stain as well.

If you need to clean it, make sure to follow the care label instructions or our Cleaning Guide.

After the Purchase

Should I wash my slipcover before installing it?

Definitely a yes for dark or colorful covers being used with light furniture. Also, a general yes to make it smell nice and fresh after a long way in delivery.

How do I install the slipcover?

It might be very confusing with all the bits and pieces that you see, but it’s actually pretty simple. Just take a look at the quick instructions on the back of the product cards.

For U-Shaped sectional orders please wait for an email with the installation instructions, or let us know if you've received your cover early and would like to install it right away.

Can I use this Slipcover Set on another piece of furniture?

Yes! You can use the covers on furniture pieces of the same type (i.e. the one that falls within +/-15% of the measurments of the cover you have)

How do I clean my Slipcover Set?

Sometimes you just want to freshen up your slipcover by washing it or you need to quickly get rid from an accident. Checkout our Cleaning Guide to get some guidance.

Making an order

How can I place an order?

Get started with your order by adding one of the slipcovers to the cart. Next, click the cart icon in the top right corner to review your purchase. If you’re satisfied with your choice, proceed to checkout, fill the necessary information and place the order.

If you have any questions, just drop us a message at support@homeleon.com.

How do I check the status of my order?

You can do that by logging in to your account and visiting the Order History section.

Can I change something on my order?

You have 24 hours to cancel or modify your order and get a full refund. After that it would depend on how far along we're in making the cover and we'd need to subtract the incurred cost from the refund.

After the order has shipped, we offer 50% Store Credit refunds, excluding actual full cost of shipping

Please contact us via email: support@homeleon.com

I need to cancel my order, what can I do?

You have 24 hours to cancel or modify your order and get a full refund. After that it would depend on how far along we're in making the cover and we'd need to subtract the incurred cost from the refund.

After the order has shipped, we offer 50% Store Credit refunds, excluding actual full cost of shipping

Please contact us via email: support@homeleon.com

Shipping

How long will it take to receive my order?

It’s usually 12-20 days since the day of shipment as it takes us some time to process and make the order.

What are the shipping options?

The standard time range is 8-15 days since order confirmation to delivery.

While can offer 2-day shipping, the nature of made-to-order products won't make it possible to receive the product in under 8 days at the moment.

How will my Slipcover Set arrive?

Even though it has many pieces, it will come just in a single box. Make sure to check your email (or account) for a tracking number that you can use to monitor the shipping progress.

Can I require a signature for delivery?

Yes, but it usually comes with a fee and it needs to be requested directly from FedEx by logging into the Delivery Manager.

Do you deliver on weekends?

Yes! We deliver on Saturdays and in some areas even on Sundays, except holidays.

Is there any way to get my Slipcover sooner?

The standard time range is 12-20 days since order confirmation to delivery.

While can offer 2-day shipping, the nature of made-to-order products won't make it possible to receive the product in under 8 days at the moment.

Can I specify my delivery date?

Yes, but it comes with a fee and it needs to be requested directly from FedEx by logging into the Delivery Manager.

What can I do if my order shipped but I can't accept delivery?

o If you need to put it on hold, please go to FedEx.com and log in to the Delivery Manager. Request Vacation Hold. It’s free for up to 14 days.

o Otherwise, we can try to intercept it, but it might get tricky. Please be aware that in this case fees from the carrier and our fulfillment partner will apply. Please reach out to us (support@homeleon.com), if you’d like to proceed.

Do I have to be home for my Slipcover Set to be delivered?

Nope, the package will be delivered and left at the front of your house or in the lobby of your building.

Do you ship to Alaska and Hawaii?

Yes

Where do you ship?

We ship everywhere in the United States, including Alaska and Hawaii.

Damaged items

That very unfortunate and we’d like your experience to be perfect. Please accept the delivery. After that, please take some photos of the shipping box, the items and your invoice. Then please send us a message to support@homeleon.com and include the photos and describe the package’s its condition. We’ll try to get it exchanged or returned.

My building needs special instruction for delivery, where can I leave them?

Please log in to Delivery Manager on FedEx.com or your account with USPS (for AK and HI deliveries), find your shipment and leave the notes there. The driver will receive them.

Payments

How can I refer my friends and family?

We're really grateful that you're spreading the word. Simply log into your account or search your email to find our rewards program email and send them the referral code. You will be rewarded for each successful referral and they will be too!

Do you store credit card information?

Nope, we do not get this information in any way. Our payment processing partner is Shopify Payments

When will I be charged for the order: at check out or when it ships?

At checkout

My Account

Where can I find my Store Credit?

Please click the account icon on the top right and log in to your account. Once authorized, click the account icon once again, find and click the Profile option. You will then go to the My Account page. On the left of that page you will find a Store Credit button, which you need to press to see what is your balance.

I forgot my password. How can I reset it?

Yeah, we feel the pain of remembering passwords for a million websites. But resetting it is very simple! Just click the account button on the top right and click "Forgot Password?" link on the login screen and we will send you an email with a link to reset it.

What Rewards are available to me?

We're grateful for the customers who go on this journey with our brand. That is why we set up this rewards program.

We offer 10% off your first purchase if you subscribe to our updates at the bottom of our Homepage by entering your email.

We give you $10 and your friends $10 in Store Credit if you refer them and they make a purchase.

You get $1 for every $10 spent on any purchase. ($190 purchase will grant you $19 in Store Credit.)

You get an extra $5 in Store Credit if you submit a product review.

Check out all the details of the rewards program here.

How can I spend my Store Credit?

Simply find your personal Store Credit code in your account or in a rewards email you've got from us and enter it at checkout!

Returns and Warranty

How can I return my order?

We sell made-to-order products, which means:

- In case of honest mistakes in measurements or a change of mind about the order that has been shipped, we offer 50% Store Credit refunds, excluding actual full cost of shipping.

- In case of product defects or significant errors in fit caused by us, we offer a free replacement or repair credit.

Since the order would contain unique items, we're unable to accept returns and issue cash refunds.

Please send us an email in case of any questions support@homeleon.com

You can read more about returns on our Return policy page.

What is your return policy?

We sell made-to-order products, which means:

- In case of honest mistakes in measurements or a change of mind about the order that has been shipped, we offer 50% Store Credit refunds, excluding actual full cost of shipping.

- In case of product defects or significant errors in fit caused by us, we offer a free replacement or repair credit.

Since the order would contain unique items, we're unable to accept returns and issue cash refunds.

Please send us an email in case of any questions support@homeleon.com

You can read more about returns on our Return policy page.

How long does it take to get refunded?

We will issue the refund to your original form of payment and it may take several weeks to complete. However, there's also an option to receive Store Credit.

If there is an issue with my Slipcover Set upon arrival will Homeleon replace it?

If there’s a defect upon delivery of the Slipcover Sets or shortly after you’ve inspected the new items, please drop us a message at support@homeleon.com. We will try to make things right.

It's been two weeks since my refund was approved, but nothing happened since. Who do I contact?

In case of this rare event, please drop us a message at support@homeleon.com. We’ll try to speed the process up.

I have an issue with an item from the Set, what can I do about that?

If there’s a defect upon delivery of the Slipcover or shortly after you’ve inspected the new items, please drop us a message at support@homeleon.com. We will try to make things right.

Have a question we haven’t answered?

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